Exchanges and Returns

Fair Return Policy

Every item you order at IPAGoods is printed for you on-demand by hand. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. But we want to make sure you’re satisfied with your order. This is why you can rely on our fair return policy.

30-day Return Guarantee

Simply return your product within 30 days of receiving your order for any return or exchange needs. If it doesn’t fit or you don’t like it, just let us know and we can find a solution together. We can offer you the following return options:

• Exchange for a new product with discount 50% off.
• Exchange store credit which can be redeemed towards your next order.

Refunding the purchase price is possible as long as you didn’t personalize the product yourself.

Who will bear the return shipping costs?

If your order value was $100 or more, IPAGoods  will cover the return costs. Please always contact our service team before returning anything. In many cases, we find a solution that avoids sending packages back and forth unnecessarily. It’s for the sake of your time and the environment!

What happens to returns?

Every item you order from us is unique. Nevertheless, returns and returned goods do not end up in the dustbin with us.

• Donation: Since 2011, Spread Group has been donating new goods from returns worldwide for charitable purposes, e.g. to associations or families in need.
• Recycling and further processing: What we are not allowed to donate due to legal regulations (including personal designs or company logos), we hand over to a recycling company. These articles are also given a second life, e,g. as protective insulation wool

Returns are usually processed within 7 days. We are unable to process returns sent to us without prior notification in the “Returns” section of your account or delivery confirmation.